Translation Service Singapore Translation Services Professional Interpreters Transcription Services

Conditions of Service

 

The following is a legally binding agreement between the Client and Elite Bilingual Services Pte. Ltd governing the terms of the services rendered or to be rendered by Elite Bilingual Services Pte. Ltd.

 

In the event of any possible dispute(s) or complaints in relation to provided services or any of the elements comprising or related to those services, these Terms and Conditions shall control. Submission of an endorsed official quotation issued to The Client (as defined below) to Elite warrant The Client have read, understood and expressly agreed to be bound by the of all terms and conditions contained in this service agreement.

 

1. DEFINITIONS

 

1.1 "Elite" refers to Elite Bilingual Services Pte. Ltd

 

1.2 "The Client" refers to the individual(s) or business entity who have accepted an official quotation issued by Elite Bilingual Services Pte. Ltd.

 

1.3 "Source Materials" refers to the documents, materials, and other items forwarded to Elite for service hereunder.

 

1.4 The Deliverable" signifies the final, processed version of the Source Materials provided by Elite to the Client.

 

2. PRICING/DELIVERY

 

Elite is entitled to amend pricing and/or delivery estimate quotations following the receipt and evaluation of the full and final text/form of Source Materials to be translated. Elite reserves the right to carry out a word count once in possession of the Source Material.

 

The Client will be advised by Elite in the event that the word count carried out by Elite differs to the one initially specified by The Client. In this event, no work will be undertaken by Elite without notifying The Client of any resulting price difference to the original quote.

 

The Client will be advised by Elite of any possible additional charges or change of delivery date prior to performing the service.

 

3. CLIENT SPECIFICATIONS

 

The Client may be required to provide an "Approved Glossary" and instructs Elite to use it in relation to the specified Source Material. If an "Approved Glossary" is not forwarded by The Client, Elite will translate any specialised terms appearing in the Source Material on the basis of their usual and conventional semantic interpretation, and otherwise carry out the service based on Elite's standard service processes and procedures.

 

Where this is applicable, The Client needs to specify at the time of ordering the language variation. Where this is not specified by the Client, Elite will assume that that either type is satisfactory.

 

All Source Materials submitted by The Client to Elite need to be legible and have to be delivered to Elite in such time and format as specified by Elite, that is to say: Word, PDF, JPG, GIF, TIF, Excel, Power Point.

 

Elite does not bear responsibility for delay in delivery due to The Client failing to forward any Source Materials in a timely and appropriate way or in an acceptable format.

 

4. EXTRA SERVICES

 

a) Typesetting/Typographic service

 

The Client needs to provide Elite with an editable design template along with the details of the key elements of the typesetting service required and specify the language of the Deliverable before submitting the order. Elite bears no responsibility or obligation in relation to lack of relevant information. In the event of The Client requiring further modification, The Client may ask Elite to extend the revision window but this will be subject to extra costs. Price and completion changes resulting from the additions towards work already submitted shall depend on the nature, extent and implications of the required work. Elite will notify The Client of the price and completion time before further modification is carried out.

 

b) Transcription service

 

The Client needs to provide Elite with a good quality audio source along with the details of the key elements of the transcription service required and specify the language of the Deliverable before submitting the order. Elite bears no responsibility or obligation and reserves the right to cancel its commitment to the transcription service in relation to poor audio quality source. In the event of The Client requiring further modification to the transcript, The Client may ask Elite to extend the revision window but this will be subject to extra costs. Price and completion changes resulting from the additions towards work already submitted shall depend on the nature, extent and implications of the required work. Elite will notify The Client of the price and completion time before further modification is carried out.

 

c) Proofreading service

 

The Client needs to provide Elite with both the document that needs proofreading and the original document from which the service was done. When there is enough evidence that the quality of the translated document is below standard, Elite will have full right to apply its standard service rates. In this case, Elite will notify The Client of the price and completion time before the service is carried out.

 

d) Interpreters service

 

The Client needs to provide Elite with details of the event and specify the language of the Deliverable before submitting the order at least 5 working days before the event. Elite bears no responsibility or obligation and reserves the right to cancel its commitment to the event in relation to lack of relevant information. The Client may ask Elite to extend the man hours but this will be subject to extra costs. Price changes resulting from the additions towards work already carried out shall depend on the nature, extent and implications of the required work. Elite will notify The Client of the price and completion time before further modification is carried out.

 

e) Document legalization

 

The Client needs to specify at the time of the order whether the document will have to be valid nationally or internationally. Where this is not specified by the Client, Elite will assume that the first option is satisfactory. In both cases, the proofreading service of the translated document is compulsory. In the event of the Client requiring a document to be notarised, The Client will be required by Elite to submit the original document. While Elite will take all the possible steps to meet the delivery deadline, Elite bears no responsibility or obligation in relation to delays due to force majeure or government bureaucracy.

 

5. ERROR HANDLING AND REVISIONS

 

The Client agrees that Elite bears no responsibility or obligation in relation to any proven or perceived errors identified by The Client in the Deliverable Material unless Elite receives written summary at the point of submission.

 

In the event where The Client submits a summary of errors at this time, Elite undertakes to correct the Deliverable at no additional cost to The Client.

 

For documents containing up to 10,000 words, The Client will have 7 days (1 business week) to address service problems and requested revisions. This period is extended to 14 days (2 business weeks) for documents containing more than 10,000 words unless otherwise implied by Elite in a written notice. After this time, amendments will be subject to an administration fee of SGD$50.00 for administration plus an additional SGD$25.00 per hour spent by the translators or proofreaders.

 

6. COMPLETION/DELIVERY

 

A Deliverable is considered delivered only when Elite either emails, faxes or otherwise communicates it to the Client, with Elite being able to show a verification of successful communication upon request by The Client.

 

Delivery dates only become valid once they have been expressly confirmed by Elite in a communication to The Client. In the event of a delay in delivery by Elite, Elite will inform The Client of the reasons.

 

Elite is entitled to a sufficient extended period for completion of the work. In the event of Elite not meeting the agreed extension period, The Client will be entitled to negotiate for a reasonable reduction of the applicable fees.

 

The customer shall not be entitled to claim discount of fees if the delay is due to force majeure or other circumstances over which Elite has no control.

 

All other possible claims by The Client towards Elite are precluded under the provisions of this Service Agreement.

 

In the event of a cancellation of endorsed already submitted to Elite by the Client, The Client is liable to pay a cancellation fee of SGD$250.00 or its equivalent.

 

In the event where The Client notifies Elite of a cancellation of a service in progress, The Client remains liable for payment for the work already performed by Elite prior to the time of The Client's notice of cancellation. This payment will be in addition to the SGD$250.00 cancellation fee.

 

7. MODIFICATIONS/ADDITIONS TO SOURCE MATERIALS FOLLOWING THEIR SUBMISSION TO ELITE

 

In the event of The Client wishing to incorporate modifications or insert additions to already submitted Source Materials, The Client shall submit to Elite a summary clearly indicating the proposed changes.

 

Price and completion changes resulting from the incorporation of post-submission modifications or additions towards work already in progress shall depend on the nature, extent and implications of the required changes and percentage of work already completed. Elite will notify The Client of the price and/or of completion time changes in relation to the original estimate before the changes or additions are carried out and incorporated in to the Deliverable by Elite.

 

8. DECLARATIONS AND WARRANTIES

 

Elite declares and undertakes to carry out the service in a manner consistent with its standard service procedures.

 

The Client declares and warrants the following:

 

* that they own or are licensees of the Source Materials and all components thereof.

 

* that the service of the submitted Source Material and any subsequent use of the Deliverable is not in infringement of any copyright rights held by a third party.

 

9. LIABILITY

 

Elite shall not be liable for any incidental, special, or consequential damages or loss of any nature whatsoever, nor for any claim against The Client by any other person or entity, arising from or relating to services rendered by Elite, regardless of the nature of the claim or the form of the cause of action, whether in contract or in tort, or otherwise, and even if Elite has been advised of the possibility of such damages, anything contained in related proposals and other documentation notwithstanding. Elite shall not be responsible for any loss or damage to, nor the return of, any Source Materials.

 

10. WARRANTY DISCLAIMER

 

Elite makes no warranty or declaration in relation to any possible uses of Deliverable Material by The Client or any other parties. Elite does not warrant that the use of any information relating to or contained within therein shall not infringe any proprietary right held by a third party.

 

The above warranties and declarations of Elite are in lieu of all other warranties, expressed or implied, including any implied warranty of merchantability or fitness for a particular purpose.

 

11. TERMINATION OF AGREEMENT

 

As a consequence of The Client being in breach of this Agreement, Elite has the right to terminate the provision of services. In such an event, The Client is liable for all outstanding fees related to services already completed and for all work in progress.

 

Should Elite breach this Agreement, The Client is entitled to terminate the service relationship with Elite and cancel any already submitted order(s). In this event, Elite shall return to The Client all Source Materials previously supplied by The Client. The Client will also receive any and all completed work prior to the date of cancellation. In the above eventuality, The Client will only be liable for fees applicable to work already completed. A cancellation by The Client on the basis of a breach of the agreement on behalf of Elite will not warrant the standard cancellation fee of SGD$200.00 or 10% of the total value of the contract, whichever is the greater.

 

12. CONFIDENTIALITY

 

Elite guarantees that the content of all Source Material submitted by The Client will remain confidential.

 

Elite guarantees that all information pertaining to or describing the nature of all Source Material will remain confidential.

 

Only with the prior consent of The Client will Elite disclose any information related to the Source Material to any person other than the employees/contractors employed by Elite who need access to the Source Material in order to carry out the work.

 

The above provisions will cease to apply in the event of :

 

* Elite being required by law to disclose such information to empowered authorities.

 

* Information pertaining to the Source Material is or becomes a matter of public knowledge other than by disclosure by Elite.

 

13. OWNERSHIP

 

All proprietary rights, to the Source Materials and the Deliverables, are and remain the sole and exclusive property of The Client.

 

Notwithstanding the above, all Deliverables shall remain the property (but not the risk) of Elite until such time as Elite has received the full applicable fees for work carried out in producing the Deliverables.

 

14. INDEMNITY

 

The Client shall indemnify, defend, and hold harmless Elite, its owners, directors, officers, employees, contractors, representatives, agents, and successors and assigns from and against any and all losses, damages, costs and expenses, including legal fees, resulting from, arising out of or incident to any suit, claim or demand based on:

 

* The adherence to this Agreement by either party,

 

* Any commercial activities undertaken by The Client, including the imposition of any kinds of taxes.

 

* any claim that the Deliverable infringes any proprietary right held by a third party.

 

15. PAYMENT

 

The Client will pay Elite all applicable fees for services rendered via the following methods:

 

 

i) Cheques in Singapore Dollars or US Dollars made payable to "Eltie Translations Asia Pte Ltd" and mailed to 2 Jurong East Street 21, #03-117, IMM Building, Singapore 609601.

 

 

ii) Bank or wire transfers to arrive in Singapore Dollars or US Dollars to Elite's bank accounts in the Singapore. All additional bank transfer costs will be met by The Client.

 

 

iii) Credit Arrangements

Where credit arrangements have been established between Elite and The Client, The Client shall make full payment to Elite for all services rendered within seven (7) days of receiving a valid invoice from Elite unless otherwise specified by Elite. Payment terms will be arranged prior to order confirmation and detailed on the invoices. Such invoices are usually distributed by Elite to The Client via email and post.

 

If The Client entitled to a credit arrangement does not forward payment within the above specified period, Elite is entitled to charge interest at the rate of 5% above per month until the entire amount due is received. The Client alone is liable for payment; payments by other parties shall be accepted only on condition of prior arrangement.

 

The Client may not offset an invoice against other claims unless these are undisputed or legally enforceable.

 

In the event of Elite needing to engage the services of a law firm, solicitor, or debt collection agency to enforce the collection of outstanding fees from The Client, then The Client agrees to pay Elite the full costs and commissions charged by the law firm, solicitor, or debt collection agency.

 

16. LEGALITY

 

This Agreement shall be governed by, enforced and construed in accordance with the laws of Singapore.

 
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