Privacy Policy Singapore Translation Services Professional Interpreters Transcription Services

Elite Asia's Privacy Policy

Accountability


1.  





We will be responsible for all personal data collected. All personal data collected will be used and processed fairly and lawfully while in our possession or custody. We ensure all our clients that we would be accountable for our organisation's compliance to our Privacy Policy and the Personal Data Protection Act (PDPA).


Specifying Purposes


2.  




Personal data collected, will not be used for a new purpose unless we obtain consent from our clients. We collect personally identifiable information for the following purposes in connection with the products, services and/or Elite Club membership which you have purchased, applied for or are looking into (collectively “Basic Sales Servicing and Marketing Purposes”), to the extent applicable:

  

a) processing your application for any of the Elite Asia products, services or The Elite Asia Club membership offered or distributed by us (including but not limited to third party Elite Club promotional partners products and/or services);

  

b) providing the Elite Asia products, services or Elite Club membership applied for by you;

  

c) performing account verification services;

  

d) generating financial, regulatory, management, sales, marketing or other related reports and performance of analytics;

  

e) conducting checks with the Do Not Call Registry;

  

f) meeting or complying with Elite Asia’s internal policies and procedures and any applicable rules, laws, regulations, codes of practice or guidelines, orders or requests issued by any court, legal or regulatory bodies (both national and international) (including but not limited to disclosures to regulatory bodies and government agencies, conducting audit checks, surveillance and investigation);

  

g) legal purposes (including but not limited to enforcing our legal rights, drafting and reviewing documents, obtaining legal advice and facilitating dispute resolution);

  

h) handling customer feedback or complaints;

  

i) maintaining the security of Elite Asia data;

  

j) registering a user for our web site;

  

k) facilitating any proposed or actual business assignment, transfer, participation or sub-participation in any of our rights or obligations in respect of your relationship with us; and

  

l) Where you apply for or hold an Elite Asia or co-brand product and/or service which is offered by the Elite Group or The Elite Asia Club's promotional partners, Elite Asia and our club’s promotional partners may also collect, use and disclose your Personal Data for the purpose of offering, marketing and promoting to you any products, services, offers or events deemed to be of interest to you (“Club Marketing Purpose”). This however, does not mean that Elite Asia endorses, ascertains or takes responsibility for any arising issue in connection with the products or services of our promotional partners.

  

m) conducting of market research, surveys and data analysis relating to any service or product provided by us (whether conducted by Elite Asia or jointly with another party) which may be relevant to you (“Research Purpose”);

  

n) offering, marketing and promoting to you any products, services, offers or events provided by Elite Asia or The Elite Asia Club promotional partners which we think may be of interest to you (“Marketing Purpose”); and

  

o) purposes which are reasonably related to the aforesaid.


Consent


3.  



We do not collect sensitive information from our clients. We assure all clients that all personal information collected would be used or disclosed only for the aforementioned purposes with consent. A ‘Personal Data Release Consent Form’ is used to obtain your consent.


Limiting Collection


4.  



Only the necessary personal data is collected from clients for the aforementioned purposes. Both the amount and the type of data collected shall be limited to that which is necessary to fulfill the purposes identified.


Limiting Use, Disclosure and Retention


5.  





We will not disclose, share, transfer, sell or rent personally identifiable information to any unaffiliated third party. However, in order to carry out the purposes listed above, we may share your Personal Data with our sister companies, namely: Elite Translations Asia (M) Sdn Bhd, Elite Interpreters Asia (HK) Pte Ltd ,Elite Translations Asia Pte Ltd (South Korean Sales Office), and The Elite Asia Club promotional partners whether in Singapore or elsewhere. When doing so, we will require them to ensure that your Personal Data disclosed to them are kept confidential and secure.

We do not send unsolicited marketing email to our clients. Out of respect for the privacy of our users, users may opt-out of receiving these communications by replying to unsubscribe in the subject line in the email.


6.  

We do not keep personal data for longer than is necessary for those purposes for which they are collected.


7.  

We have developed guidelines and implemented procedures to govern the destruction of personal data that are no longer required to fulfill the identified purposes.


8.  

We do not use "web-bugs" or any other tracking technologies to collect information from users of our web site. However, we do use Google Analytics cookies in our webpages to collect information about users of our websites. The information collected is then used to generate better suited sales or marketing campaigns and to ensure a better servicing level for our clients. You can adjust settings on your browser so that you will be notified when you receive a cookie. A cookie is a small text file that a website can send to your browser, which may then store it on your system. Should you wish to disable the cookies associated with these technologies, you may do so by changing the settings on your browser. However, by doing so, you may not be able to use certain functions or enter certain part(s) of our Elite Asia websites.


9.  

We would not display or make publicly available, whether through online directories, client lists or otherwise, the personally identifiable information collected.


Accuracy


10.  



We ensure our clients that all personal information collected is accurate and kept up to date to our best abilities. We do not maintain duplicate copies of personal information in different systems. However as the timeliness of data may not wholly be within our control, Elite Asia may rely on you to ensure that at all times, the information provided by you to us is correct, accurate and complete. You are encouraged to update us in a timely manner of all changes to the information provided to us.


Safeguards


11.  



We ensure our clients that appropriate security safeguards are in place to protect personal data against unauthorized access, misuse, disclosure, copying, use, alteration, accidental loss or theft, destruction or damage.


12.  

Only authorized personals have access to our systems. Consultants, contractors or other temporary employees do not have access to the data.


Openness


13.  

Our data protection policy (Privacy Policy) is displayed on the web site and the policy is set out in the same language medium as the web site. We encourage all our clients to read our Privacy Policy to understand our objectives of collecting their personal data.


Individual Access and Correction


14.  

We do allow our clients the right to access their personal information. Additionally, clients can request a correction, update or removal of personal data by following the process as stipulated in point 15 below.


15.  

If your personally identifiable information changes, or if you no longer desire our service, you may correct, update or remove your personal data at the member information page or by emailing to marcomms@elitetranslations.asia.


16.  

We will respond to our client's request within a reasonable time and we do not charge a fee for providing the information or data requested for.


Links


17.  

This web site contains links to other sites. Please be aware that we are not responsible for the privacy practices of such other sites. This Privacy Policy applies solely to information collected by this website.


Challenging Compliance


18.  



Our mechanisms and processes are in place to receive and address complaints or inquiries about our policies and procedures relating to the handling of personal data. Appropriate measures will be taken to amend policies and procedures if a complaint is found to be justified.

For any complaints or inquiries about our policies and procedures relating to the handling of personal data, please feel free to contact our Compliance Officer in charge at the contact details listed below.

Mr. Michael Kuan
8 Jurong Town Hall Road, #25-02
The JT Summit
Singapore 609434
Tel: +65 6565 7166 extension 377.
Fax: +65 6565 9340

You may withdraw your consent given for any or all purposes set out in this Notice in writing by using the prescribed Consent Withdrawal Form available at www.EliteTranslations.asia/PDPA Compliance. If you withdraw your consent to any or all of the aforementioned purposes, you may be required to meet up with an Elite Asia representative depending on the context of your request, in order for Elite Asia to be in a position to continue to provide our products, services or club membership to you.

 
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