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Anti Spam Policy

 

Brief Overview of Spam

 

Spamming is the practice of sending unsolicited information to either a single user or in a mass scale via email. As anyone with a computer will testify, spam has gotten completely out of control. In fact, recent statistics show that over the last ten years, spam has grown to represent almost 80% of total email traffic with estimated impact to the global economy of approximately US $25 billion dollars per year.

Not surprisingly, this has caused receivers like Internet Service Providers (ISPs) to take drastic measures to not only protect their users, but also the networks themselves. This includes, but is not limited to anti-virus, anti-spam, and storage. This puts an enormous amount of strain on the ISP on top of the already crowded email networks.

 

Elite's Role in Combating Spam

 

Elite email platform is 100% permission-based and does not engage in spamming practices. We take the following steps to ensure that our staff and associates do not engage in such activities.

Any associate database submitted must provide a date/time stamp for when each of the subscribers registered to receive information from Elite.

If the staff and associates cannot show such proof, then Elite will not allow the database to be added to the system. We reserve the right to review any creative intended for a mailing and if found to contain potentially offensive or "spammy" material, will deny mailing from being sent.

Automatically remove any user that either clicks on the Unsub tab on our footer or those who send an email to our abuse@elitebilingual.com address.

 

Any staff and associates who violate the steps listed above will be suspended from sending emails with Elite's email accounts.

 

Elite is also compliant with the CAN-SPAM laws (http://www.spamlaws.com/federal/108s877.html) and enforces such practices for all of its associates. The company also works closely with the major anti-spam organizations such as Mail Abuse Prevention System (MAPS), SpamCop, Spamhaus, and Spam Prevention Early Warning System (SPEWS ensure that all of its associates are not in violation of spamming policies.

As part of the platform, Elite has made it very easy for users to unsubscribe to a list, which is included in the footer of every mail sent via the system. The company also maintains an abuse@elitebilingual.com, which is monitored 24/7 to quickly remove any users from the system upon their request.

 

Blacklists and ISP Relations

 

Elite maintains an active relationship with the major Blacklist organizations as well the top ISPs to prevent spammer from using Elite's email platform. Any notices received from such organizations regarding complaints of spam will be dealt with immediately.. If we find that any list contains spam trap seed address (hidden emails maintained by blacklist organizations to catch spammers) that account will be immediately suspended.

 

Process for Handling Spam Complaints

 

As stated above, Elite takes spam very seriously and constantly monitors our associates to ensure spam is not being sent via our system. The following are the steps taken if a particular email account is being flagged as a potential spammer.

Spam complaint received -- Based on the severity (such as a spam trap) as well as volume of complaints, we will assess the situation and notify the associate as to the violations.

Account is temporarily suspended to give us time to properly investigate the claims.

If the block is due to numerous spam complaints, the associate will have to wait until the threshold goes down before sending more mailings.

If the block is due to a spam trap, Elite will attempt to discover the seed address(es) but this may not be possible. The associate will not be able to send mailings until the database is cleared of possible traps or may have to resubmit a new database.

After the investigation, Elite will determine whether or not it can continue to do business with the associate.

 

How to Prevent Being Labeled as a Spammer

 

Don't use a purchased list. These may contain spam trap seed addresses. Have a minimal number of generic addresses (such as info@, support@, sales@) These are typically harvested addresses and will alert Elite that your list may have been bought.

Double opt-in subscribers. Yes, you may take a hit in your total number of subscribers but you will also have a better, more targeted list of people who want to hear from you.

Respond quickly to anyone who emails you directly to be removed. Elite provides you with an easy way to remove any user that is requesting not to receive mailings. Not removing such users quickly can result in you being reported as a spammer.

 

 
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